Last updated: 29.01.2019

This Privacy Policy explains how Dual Air AS (organization number 994577611) processes personal data. Our goal with this Policy is to give users, visitors and customers an overview of how we process personal data. Dual Air AS is the Data Controller for the processing.

This Privacy Policy describes the following:

– What personal data users and customers share with us
– How we process and the purpose behind the data processing
– How we store, transfer and share information
– The rights and choices users and customers have
– Personal data users and customers share with us

We (Dual Air AS) need certain personal data to fulfil several operations. For example: we need your name, company details, address, mobile phone number and e-mail to process your order and ship your ordered items. This kind of personal information is also necessary to store for customer support purposes and to keep you informed about e.g. new information about our products and services. We do not collect or store your payment details when paying with our e-commerce solution Stripe, this is processed by our provider Stripe. Read more about their privacy policy under:

Our Plattform for invoicing and accounting is provided by PowerOffice Go and you can inform yourself about their privacy notice and GDPR conformity under: https://poweroffice.no/en/personvernerklaering/

Users can contact us through our contact scheme on https://dual-air.com/contact/. When using the contact scheme users leave personal information such as name and e-mail address. Dual Air uses Freshdesk as a helpdesk platform and Freshsales as a customer service databank, both solutions are provided by Freshworks. You can read more about their privacy policy under: https://www.freshworks.com/privacy/?utm_source=freshdesk&utm_medium=referral.

The legal basis for the processing described over is the Personal Data Act § 8 litra a (fulfilling an agreement to which the customer is party). The data is provided to Dual Air AS by the customer or user when purchasing a product or service, or subsequently provided or generated by the customer.


Dual Air AS processes personal data such as name, phone number and e-mail address for the purpose of sending marketing to customers as well as finding potential new customers based on similarities between customers and potential customers, using social media tools such as lookalike audience and similar.

We do not process personal information for the purpose of automated profiling.

The legal basis for the processing is consent from the registered persons (Personal Data Act § 8(1)9, which is voluntary to submit. The consent is gathered by accepting cookies and pixels through your web browser settings.

At www.dual-air.com we use cookies and pixels. Some of these cookies are stored on your device and used for marketing purposes. For more information on this subject, please scroll down to read our Cookie Policy.

Disclosure to third parties

Dual Air AS does not disclose personal data to third parties which we don’t have written a Data Processing Agreement (DPA) with.

How long we store data


Personal data relating to your order will be stored until they are no longer necessary to process considered the purpose of the processing, until they are no longer necessary to process in order to fulfil legal obligations or until they are no longer necessary for us to be able to handle claims and complaints.

Contact scheme

We use Freshdesk as our Customer Support provider. Freshdesk is a third party relation and will store your personal information in compliance with GDPR and/or until you act on one of your rights (see section below).

Dual Air AS Websites

We use cookies and pixels on our websites. Different cookies are stored in different amount of time, e.g. Google Analytics stores information up to 38 months and session cookies are removed when you leave the site. You can read more about our use of cookies and pixels in our Cookie Policy.

Your rights and how you can contact us

As of May 2018, individuals within EU/EEA have rights relating to:

Information about the processing of personal data and access to data
Rectification and deletion of inaccurate or incorrect data
Be forgotten
Restriction of processing
Object to processing
Data portability
Registered individuals may also file a complaint by contacting the data protection authority in Norway or if the customer is resident elsewhere in Europe their local data protection authority.

Contact information

Organization Number: 994577611
E-mail: customerservice@dual-air.com
Address: Stavsjøveien 20, 7550 Hommelvik, Norway


Last updated: 29.01.2019

Cookies are small text files containing a string of alphanumeric characters. When you use our websites we may send one or more of these cookies to your device. You can easily disable cookie tracking in the settings of your preferred browser. If you choose to disable cookies while visiting www.dual-air.com the website will probably not work properly as some cookies are vital for its performance.

3-party cookies and pixels on www.dual-air.com

We use different cookies and pixels on our websites with the purpose of increasing your experience on the site and to communicate more relevant through our ads.

Google Analytics

Google Analytics is a web analytics solution that tracks activity such as how long you spend time on the site and the pages that you visit. The analytics is used by us to improve your experience on the site.

Facebook Pixel

Track conversions from Facebook and Instagram ads have the goal to find new and potential customers and to serve relevant ads to you while visiting the social network.


Process information regarding online payments. Read their Privacy Policy (see link above).

Google Ads

Track conversions from Google Ads have also the goal to find new and potential customers and to serve relevant ads to you while visiting the Google network and Google partners.


Conversion tracking of orders placed on our site. Our e-commerce solution is provided by Woo commerce. Read more about this platform under: https://automattic.com/privacy/

We hope we gave you an informative and helpful insight in our business. Please feel free to contact us with any questions you may have regarding this matter.